Support/Policies

Fountain Care

Apart from occaisional cleaning, a Beautiful Fountains fountain requires no special care. Setup is easy – simply place the fountain where you want it, fill with water, make sure the vinyl is pushed all the way onto the pump nozzle and plug in the pump with the center piece not in the fountain bowl. Let the pump run a bit to remove air from the system, unplug it, place the center piece in and plug it back in.

Warranties & Policies

Fountain Warranty

All sales are final so if you have questions or need more information about any particular fountain, please ask before purchasing.

We guarantee our fountains to be free of defect in materials and workmanship. If a defect is evident on receiving the fountain caused by handling during shipping, please photograph and send us images of the damage and the box the fountain was shipped in. We will initiate a claim with the shipper and you will be refunded in full once that claim has been validated by the shipper. Shipping damages are rare.

Pump Warranty

If the pump ceases to function within one year of purchase we will replace it. Not covered in this warranty are damage from electrical outages, if the pump is left running with no water, if it is not cleaned regularly, including the removing of the impeller and cleaning inside the impeller- well-housing or if high mineral content in the water wears the impeller. If you have high mineral content please use bottled water if you can, or put the impeller in a solution of 1 tbs. salt to 1 cup white vinegar and put the solution in the impeller well for a half hour once a month. With regular care the pump should last very many years.

Shipping Policy

NOTICE: Although shipping remains fairly expensive due to the nature of our product, (and carrier costs), we have reduced the cost of shipping by negotiating a reduced rate with UPS which we have passed along to you. We ship in 2-4 business days via UPS. If you live in HI or AK please contact us we can give you a quote for less expensive shipping via USPS Priority. If you require a signature for delivery of your package please include this in your note to seller at checkout.

We ship to Canada but not through our website. Please contact us for a quote at:

hello@beautifulfountains.com

Return Policy

As stated above we do no accept returns. All fountains are thoroughly tested and appear and function exactly as shown in the images and videos. If your fountain arrives damaged in shipping, please keep the box as is, with the wrapping and fountain in it and email us pictures of the broken items. We will contact our shipper to inspect the damage and issue you a full refund.

Cancelling Orders

We reserve the right to cancel any transaction at our discretion prior to shipping in which case a full refund will be issued. Every customer has the same right in which case the refund will be automatically issued.

Contact Us

Fountains

518-677-3225